Rotary District 9750 - RI-CAS tips:

Some possible Problems or Errors when or after installing RI-CAS 1.01

We want to change how our club name is displayed in the CAS database.

See this section in the "Club setup" page to rename your club in the database.

General steps to try, whatever the problem:

Check if specific steps apply to the circumstances described below, and try these first if nothing is covered:

1. If you are using Windows 95, or similar older Windows version, make sure you have at least Internet Explorer 5 or later installed. It had many vital system updates from Microsoft for those operating systems.

2. If you have not updated to the latest version of RI-CAS (which was v1.01 at time of writing, and not even just 1.00), then do so immediately. Not only is RI not supporting any version of "Clubmate" itself any more, there are many bug fixes included in the latest CAS release.
The full install of CAS 1.01 and a much smaller updater from Ver 1.00 to 1.01 are in the CAS Download area in RI's "Member Access", and the CAS peer support forums are located there also. The method to do this is described in the District RI-CAS Page.

3. Once updated, open your database and go to the CAS menu and do a "FILE, COMPACT AND REPAIR DATABASE", and though not essential, for good measure exit CAS and restart it.

If that does NOT fix the problem, and nothing else is described below or in the support forum, then please e-mail your current CAS database backup file to clubadmin.support@rotaryintl.org
and please include the exact error message, and note the steps that you have tried in the e-mail.

When we start RI-CAS we get an error mesage:
"Can't Login: Error Description: All user licenses are currently in use!"

This may occur after your computer or CAS has crashed.
RI-CAS still thinks that a user is logged into the system.
To fix this problem you will need to log off the user.

Follow these directions:
1. Login to CAS as the Administrator user (the password will be still the default described in the Knowledgebase or CAS help, unless you changed it, and if you upgraded from Clubmate to RI-CAS it may still be the password that came with Clubmate).
2. Click on the File menu
3. Click on Setup User
4. Click on Define Users
5. You will see that a user is logged on. Click on the Log Off button. Click OK.
6. Click on the File menu
7. Click on Club
8. Click on Close Club
9. Click on the File menu
10. Click on Club
11. Click on Open Club
12. Select your club and click on OK
13. Select the correct user account and log in.

We are using RI-CAS 1, try to do a year end rollover and get "Error Code 3219 (operation not allowed in this context), or an Error 3021":

Tech support suggests downloading the latest CAS update patch.
To do so, go to the RI Member Access site: https://riweb.rotaryintl.org/
Enter your login details and click on Continue. This will log you into the program.
If you haven't yet registered as a member to use the Member Access area (previously called RI Business Portal, and still has the heading "Rotary Business Online"), see our "Member Access" web page for step by step registration instructions.
Next, scroll down the page. On the left, you will see a link for 'Download RI-CAS and RI-DAS Software'. Click on this link. If not sure about getting to this, see the Downloading guide on our "RI-CAS Guide page" for a screen shot.
The next page will provide details on how to download the program. Click on Next at the bottom of the screen, and then click on Accept at the next page.
You will now be at a page with two options. Scroll to the bottom of this page.
Click on the RI-CAS Update 1.0.1 link (the latest version when this was written, there may be a later one when you need this) to download the patch.
Make sure the RI-CAS program is closed and a backup has been made before running the update. Once downloaded, first double click on the patch file to run it.
Once the update is installed, try starting the program and log into your database.
Run "Repair and Compact Database" from the File menu, and then test the year end function.
If that does NOT fix the problem, then please e-mail your current CAS database backup file to clubadmin.support@rotaryintl.org
and please include the exact error message, and note that you have tried these steps in the e-mail.

We are using RI-CAS, but when we try to use a database function that opens a small progress window, like doing the "Monthly District Export" function to lodge monthly attendance, RI-CAS stalls. The small window saying "Exporting" or "Translating" or "Progress" opens but nothing further happens:

Use task manager (hit [Ctrl+Alt+Del] and select TaskList then Applications) to select and close the progress window, and then exit RI-CAS normally.

There may a file which is causing the conflict in WinNT, Win2000 or WinXP.
You should be logged in to the PC with Administrator privileges.
What we will need to do is copy a file called msadox.dll from one folder to another.
Go to the following directory: C:\Program Files\Common Files\System\ado
Right-click on the msadox.dll file and choose Copy.
Now go to the following directory, depending on your installation of Windows,
probably either C:\Windows\system32 or C:\WinNT\system32
- but you may have something different in some cases.
Click on Edit and choose Paste.
If you receive a message asking to overwrite the file choose Yes.
Once this is done we can then register the file. To do so:
1. Click on the Windows Start button and click Run
2. Type (or copy and paste from here):
if your Windows directory is C:\Windows: regsvr32 C:\windows\system32\msadox.dll
(with Win95, Win98 and WinXP)
if your Windows directory is C:\WinNT:    regsvr32 c:\winnt\system32\msadox.dll
(with WinNT, and Win2000)
if your Windows directory is something else, substitute that in the above
3. Hit Enter key or Click OK
Once you receive the "succeed" message you can try the function in RI-CAS again.

When entering makeups in the attendance file, I get a box "ERROR 13.":

Do the general steps 1-3 at the top of the page (IE5+, update to latest CAS, do a File Repair and Compact).

You must have your VIEW, CLUB SETUP, including CLUB CONTACTS, BILLING and MAILING addresses, completed before entering attendance. If you imported your data from RI to set up your database, the date joined will be the date you imported the data into CAS. You must set member's DATE JOINED to the correct date, and it must be set prior to the meeting day. Under PREFERENCES, AUTO MAKEUP, you should have the option button set to option 3.

Lastly do not enter makups in the meeting manager.
Either enter them before you open, or after you close the meeting manager and mark it as COMPLETE.
Click the icon (EDIT MAKEUPS) at the top of the attendance screen to open the MAKEUP MANAGER.
Enter the makeups in that dialog box, and click AUTOMATIC to have CAS apply the makeups to the correct missed meeting, or APPLY TO, to apply them to meetings you select yourself.

If this fails, send a backup to support with a detailed explanation of the problem.

We get some weird messages about "incorrect classes":

This can be due to having an older version of Internet Explorer installed than IE5.
Start Internet Explorer (not Windows Explorer) and select Help > About to see your version.
For example: Win95 came with IE4, but Microsoft snuck some system updates into IE5 and later.
RI-CAS needs the system updates that came with IE5, so if you have not got at least that version, please update it and that should fix this problem. Note that even IE6 can't be installed on Win95 as Microsoft do not support Win95 any more. Obtain an IE5 or IE5.5 installation CD (see the Clubmate 6 CD for example) and install that.

We updated to RI-CAS, but when we try to generate a report, a small error window opens:

The window is titled "Crystal Reports: Database Error" and contains message:
Error opening file
File could not be opened "Club", at file location "Club".

The file location varies depending on the type of report, eg above is for a Secretary's report and a Treasurer's report may have something like:
File could not be opened "fGLAccountGroup", at file location "fGLAccountGroup".

This problem is caused by a registry entry pointing to a database system file sometimes not being updated properly, and not being set to the correct location.

Close RI-CAS.
You should be logged in to the PC with Administrator privileges.
Go to Start > Run and type SYSDB32 and hit the [ENTER] key.

In the SetSysDB window that opens, check the following two entries, ignore any others:
SOFTWARE\Seagate Software\Jet\3.0\Engines
SOFTWARE\Seagate Software\Jet\3.0\Engines\Jet

Click on each of these keys and make a note of the 'Path of System Database file' (SYSTEM.MDW) listed.

Chances are that if you have this problem that they still point to the location where Clubmate was installed previously, but which no longer exists, hence the problem.

For each of these entries above in the SetSysDB window from running SYSDB32,
use the [Browse] button navigate to the SYSTEM.MDW file in your Rotary International\RC folder, click on it to highlight it and hit the [Open] button.
The RC folder will usually be either
C:\Rotary International\RC or C:\Program Files\Rotary International\RC
unless you installed RI-CAS somewhere else.
Hit the [OK] button to close the SetSysDB window after modifying both entries.

Open RI-CAS and try generating a report.

Note, on some older systems SYSDB32 may not show these entries.
IF you are confident using REGEDIT, open it (from Start > Run),
navigate to those registry entries noted above, found under HKEY_Local_Machine, and modify them manually.
WARNING - Incorrect use of Regedit could damage your system.
If you are not confident about using Regedit, contact RI-CAS support at
clubadmin.support@rotaryintl.org for detailed assistance.

For more information on obtaining RI-CAS support assistance, and RI's CAS support forums
see the Support section of our RI-CAS guide page.

For any suggestions, comments, offers of additions, or corrections, contact the .
Page Updated: 28 Jun 2008